Energy Casino FAQ

The official website is energycasino.com. The Malta Gaming Authority register also lists energycasino.com as the website associated with the licensee.

Energy Casino is operated by Probe Investments Limited, registered in Malta under company number C51749. Its listed address is No. 2, Triq Geraldu Farrugia, Żebbuġ ZBG 4351, Malta. The operator's terms use “Energy” to mean EnergyCasino or Probe Investments Limited.

The MGA register lists B2C Gaming Service Licence MGA/B2C/224/2012 with the status “Licensed”. It covers Type 1 Gaming Services, with Casino listed as the vertical. Energy Casino states that the licence was issued on 01/08/2018.

No. Energy Casino states that its MGA licence covers customers outside the United Kingdom, and its terms include the United Kingdom among the excluded countries. The MGA licence should therefore not be treated as permission for UK customers to play.

The exclusions are Australia, Belarus, Belgium, Brazil, Curacao, DPR Korea, Ethiopia, France, Germany, Hong Kong, Iran, Iraq, Israel, Italy, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, United Kingdom, United States and Yemen. A country being absent from this list should not, by itself, be treated as confirmation of eligibility.

The minimum deposit depends on the jurisdiction and payment method. There is no single universal minimum in the general terms. Check the amount applicable to your selected method and location before making a payment; do not confuse the deposit minimum with the separate withdrawal minimum.

The terms require documents when cumulative deposits exceed €2,000 over a rolling 180-day period. This threshold concerns the total deposited during that period, rather than the size of an individual payment.

The terms specify that documents must be provided within 30 days when cumulative deposits exceed €2,000 over a rolling 180 days. For questions about your account's document request, contact support@energycasino.com.

The minimum withdrawal is €10–€20, depending on jurisdiction and currency. This is a range, not a choice of minimum amounts available to every customer. The applicable threshold depends on the conditions attached to your account.

The general maximum is €5,000 per 24 hours unless otherwise agreed with the operator. This is a withdrawal limit, not a statement about the maximum possible game win.

The terms allow up to 3 business days for processing, although the operator says it aims to process requests immediately. The immediate-processing aim should not be read as a promise that every withdrawal will be processed straight away.

Yes. The terms state that withdrawals are paid to the account holder through the method used for deposits. Check this requirement before depositing if you expect to withdraw through a different payment route.

The terms require deposits to be wagered at least once. If this condition is not met, a 10% charge, with a minimum of €10, may apply. This condition is important to review before depositing; it is not a reason to gamble more than you intended.

The terms specify a 10% administration charge, with a minimum of €10, on account closure. This is separate from the condition concerning deposits that have not been wagered. Ask support how the closure provision applies before requesting closure.

Contact support@energycasino.com or use live chat during its published opening hours. Explain which withdrawal you are asking about and request its current status. The published processing period is up to 3 business days; it is not an individual status update for a particular payment.

The standard terms specify x15 wagering. For a sticky bonus, this applies to the deposit plus the bonus. For a non-sticky bonus, it applies to the bonus only. The calculation base therefore matters as well as the multiplier.

The standard bonus terms set a maximum bet of €5 while wagering. This is a bonus-related restriction and should not be confused with the ordinary betting limits of an individual game.

Yes. The standard terms cap bonus winnings at €100 unless stated otherwise. Read the terms attached to the particular bonus rather than assuming that every promotion has identical conditions or that bonus winnings are uncapped.

Yes. Its navigation includes Slots, Jackpots, Live Casino, Table games and Scratch cards, alongside Tournaments and EnergyShop. These are different sections of the site; Tournaments and EnergyShop should not be confused with individual game types. See the games overview for the category breakdown.

The linked providers include BF Games, Play'n GO, Pragmatic Play, Relax Gaming, Yggdrasil, Red Tiger, Thunderkick, Hacksaw, NetEnt, Games Global, Nolimit City, Push Gaming, Blueprint, Playson and PG Soft. The slots guide focuses on this part of the casino.

The site links Evolution, On Air Entertainment and Pragmatic Play Live. These provider names should not be treated as a complete inventory of available tables or betting limits. Visit the live-casino guide for the live-dealer overview.

Energy Casino describes mobile-web support for iOS and Android phones and tablets. Mobile browser access is therefore an option alongside its installable web app.

The mobile page describes an installable web app, using an “Install App” or add-to-home-screen option. That is a web-app installation route, rather than evidence of a native app-store download. See the mobile app guide for the distinction between mobile web and an installed web app.

The published contact options include live chat and email at support@energycasino.com. Live chat operates on the CET schedule shown below. If chat is closed, email provides another way to send your enquiry; the chat schedule is not an email response-time promise.

The MGA register names MADRE as the approved alternative dispute resolution body for the licensee. For an account issue, contact Energy Casino support and ask for the operator's complaint-handling instructions. MADRE's listing should not be read as a promise of a particular complaint outcome.